TERMS AND CONDITIONS OF SALE FOR CNNZ NATURAL STONE LTD T/A Stone Appliance
(In these Terms and
Conditions, "Seller”, “we", "us", and "our store”
refers to CNNZ
NATURAL STONE LIMITED)
1. Terms of Contract
All Goods sold by the Seller are sold subject to the Contract Terms.
2. Contract
2.1.
A formal purchase Contract will be formed and an invoice
will be issued by the Seller to the Buyer upon:
-
The buyer has finalized a Purchase Agreement in store; or
-
Orders have been confirmed by the buyer via email or telephone.
2.2. No document
sent by the Seller prior
to the
Sales Confirmation shall be binding
on the Seller.
2.3. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods.
3. Payment
and Price
3.1. Payment of the Price must be made by the Buyer in accordance with the payment terms specified in the tax invoice issued by the Seller.
3.2. All prices are stated in New Zealand dollars and include GST.
3.3. Buyers are required to make a not less than 30% deposit upfront before
orders processing, and a balance payment upon completion of delivery. Payment
must be made for 100% of invoice
value prior to the
last shipment.
3.4. Unless otherwise agreed in writing, all payments are to be wire/SWIFT transfer in cleared funds to our nominated account and are not deemed to have been made until the Seller have received notice of receipt from the bank.
4. Title
Ownership
of the Goods
shall not pass
to the Buyer until
the Seller have
received payment in full for the Goods.
5. Claims
5.1. CNNZ Returns Policy
You can request a refund or exchange from our store within the first 7 days of receiving your product in the following situations:
1. Faulty product– if your product doesn’t work properly when you
receive it or has a manufacturing fault;
2. Wrong product – if your product isn’t what you ordered or doesn’t match the specifications on the invoice.
You need to ensure:
1.
You make your request within the first 7 days of
receiving the product;
2.
Products being returned are in an
"as new" condition together with all original packaging and accessories.
3.
Proof of purchase.
5.2. We reserve the right to refuse a return if the goods are NOT meet one the following conditions:
-the item is in original packaging with all attached documentation
-the item is undamaged and unused.
5.3. We do not offer
refunds or exchanges on clearance or sold-as-seen items.
5.4. We cannot refund your purchase if the goods were a special order to your specification, or if goods that were ordered are not an item we normally carry. You may cancel your pre-order prior to the time the item becomes available, e.g. the item has been released by our supplier.
If it’s been longer than 7 days since you received your product, see our “Warranty Policy” section.
6. Warranty
6.1. All goods
sold by our store are covered
for faults by manufacturing warranties. Your rights are protected under the Consumers Guarantees Act 1993. The warranties exclude faults caused by accident, physical damage, neglect,
misuse, wear and tear or failure to
follow the instructions.
6.2. If your
product fails to work correctly as a result of a manufacturing defect and it’s been
longer than 7 days since you received
it, the product may be able
to be repaired under the manufacturer's warranty, so long as
it is within its warranty period.
You have two options:
1.
You may contact our office on 09 2741189, we can help you apply for a warranty service;
2. You may contact one of the Manufacturer Service Agents which is close to your property location directly. See below the list of service centers where you can have your appliances repaired during the warranty period.
7. Exclusions and Limits
of Seller’s Liability
7.1.
The Buyer shall keep from harm and indemnify the Seller against
all claims made by third parties against the Seller
in connection with the on-sale of the Goods
by the
Buyer whether such claims arise from any action, inaction or negligence of the Buyer
or otherwise.
7.2. The Buyer acknowledges that in the event
that
the Seller is found to be liable to the Buyer under the Contract Terms, then
the remedy of the Buyer shall be limited to damages which under no circumstances shall exceed the Price of the Goods.
The Seller shall be under no liability
whatever to the Buyer for any indirect
loss or expense.
8. Delivery
8.1. To receive
the purchase items,
you may collect your item(s) from our store or we will
deliver your order according to the selected shipping instructions on the invoice,
this does not include
un-packaging or placement.
8.2. Delivery Time Frames:
-
If the item is in-stock, our delivery team will be in
contact with you to arrange a delivery time after your order is processed, typically dispatched in 2-5 working days.
-
If you purchase on order item, the lead time is dependent on the
availability of the product with the
supplier, and you
will be contacted by our delivery team to arrange
a time for delivery as soon as the product arrives in-store.
8.3. Delivery charges
(within Auckland area):